Custom candle orders are made to order and shipped based on the approved order details.
Shipping
Shipping costs are calculated separately based on order quantity, packaging size, destination, and shipping method.
Lead time and delivery time may vary depending on the level of customization, production schedule, and carrier conditions.
For international orders, customs duties, import taxes, and clearance fees may apply and are the responsibility of the buyer.
Please make sure your shipping information is correct before confirming the order. We are not responsible for delays or additional charges caused by incorrect shipping details.
Returns
All custom candle orders are final sale. Because these products are made specifically for each order, they cannot be returned, exchanged, cancelled, or refunded once production has begun.
If your order arrives damaged or there is a quality issue, please contact us within 3 days of delivery with photos of the product and packaging. We will review the issue and work with you on a suitable solution.
Custom candles are made to order.
MOQ:
30 pcs for ready stock
200 pcs for custom logo
500 pcs for custom packaging
Lead time varies depending on order size and customization details.
Final pricing depends on size, jar style, fragrance, packaging, and quantity.
Samples are available upon request.
Production starts after payment is received.
Once production begins, the order cannot be changed or cancelled.
Welcome to Lumina Candle Co. By accessing our website, you agree to the following terms.
Orders
All orders are subject to availability and confirmation.
Custom Orders
All custom orders are final sale and cannot be cancelled or refunded once production has started.
Wholesale / MOQ
Minimum order quantities apply to wholesale purchases.
Shipping
We are not responsible for shipping delays, damages, or lost packages caused by carriers.
Returns
Due to the nature of our products, returns are not accepted unless items arrive damaged.
Limitation of Liability
We are not liable for any indirect or consequential damages arising from the use of our products.