Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to luminacandlewholesale@gmail.com.
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Yes. MOQ depends on the level of customization:
Ready to Order: 30 pcs minimum
Custom Logo / Label: 200 pcs minimum
Custom Packaging / Full
Customization: 500 pcs minimum
For custom projects, please contact us for a quote.
Production time depends on the order size and level of customization.
Ready to Order / Basic
Customization: 1 week
Custom Logo Orders: 1–2 weeks
Custom Packaging / Full Custom
Projects: 4–6 weeks
Lead times may vary during peak seasons or for special sourcing.
Yes. We offer custom packaging for a wide range of projects, including custom labels, printed boxes, gift boxes, mailer boxes, and corporate gift packaging.
Custom packaging orders start at 500 pcs minimum.
Pricing varies depending on the packaging style, structure, and printing requirements.
Our main focus is B2B wholesale and private label production.
If you have fulfillment or dropshipping needs, please contact us and we will review your project based on the order details.
Yes. Selected fragrance samples are available so you can review scent options before placing a bulk order.
Please contact us for available options and pricing.
Yes. Sample candles are available if you would like to review the quality, scent, and packaging style before placing a bulk order.
Sample pricing and shipping fees apply.
Yes. If you are looking for a specific jar style, lid, color, or overall candle aesthetic, we can help source suitable options for your project.
Please note that special styles may require a higher MOQ and a longer lead time.
Absolutely. You are welcome to submit your own logo, label design, packaging artwork, or brand guidelines.
For the best results, we recommend editable or high-resolution files such as AI, PDF, EPS, or PNG.
Because custom orders are made specifically for each client, they are generally final sale and cannot be returned or exchanged.
If there is a quality issue with your order, please contact us as soon as possible after delivery and we will review it promptly.
We accept multiple payment methods depending on the order type, including bank transfer, credit card, Shopify payment methods, and other approved payment options.
Production begins only after the required deposit or full payment has been received.
Once the order details have been confirmed and production has started, no changes, cancellations, or refunds can be made.
Shipping and handling costs are calculated separately based on order quantity, package size, destination, and shipping method.
Once your order details are confirmed, we will provide an accurate shipping quote.
Yes, we offer international shipping for wholesale and custom orders.
Shipping methods and delivery times vary depending on the destination and order size.
International orders may be subject to customs duties, import taxes, or clearance fees depending on the destination country.
These charges are typically the responsibility of the buyer.
For ready-to-order products, returns or exchanges may be accepted depending on the situation.
For customized products, all sales are generally final.
If there is any issue with your order, please contact us promptly after receiving it.
Yes. We can support custom fragrance development for selected projects.
Custom fragrance projects may require a higher MOQ, additional sampling time, and a longer production timeline.